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Designing and evaluating usable technology in industrial research [electronic resource] : three case studies / Clare-Marie Karat and John Karat.

By: Karat, Clare-MarieContributor(s): Karat, JohnMaterial type: Text

TextSeries: Synthesis lectures on human-centered informatics ; # 7.Publication details: San Rafael, Calif. (1537 Fourth Street, San Rafael, CA 94901 USA) :: Morgan & Claypool Publishers,, c2010Description: 1 electronic text (xi, 102 p. : ill.) : digital fileISBN: 9781608450541 (electronic bk.)Uniform titles: Synthesis digital library of engineering and computer science. Subject(s): Human-computer interaction -- Research | Computer science -- Research | Automatic speech recognition -- Research | Electronic commerce -- Research | Computer security -- ResearchDDC classification: 004.019 LOC classification: QA76.9.H85 | K273 2010Online resources: Abstract with links to resource Also available in print.

Contents:

1. Introduction: themes and structure of the book -- The structure of the book -- The context for conducting HCI research in industry -- Industrial HCI research themes -- Common format for the case studies -- 2. Case study 1: Conversational speech technologies: automatic speech recognition (ASR) -- Background on the domain of study -- Purpose of the HCI research -- Research approach and tradeoffs -- HCI research results and impact -- Lessons learned from the HCI research -- 3. Case study 2: Personalization in eCommerce -- Background on the domain of study -- Purpose of the HCI research -- Research approach and tradeoffs -- HCI research results and impact -- Lessons learned from the HCI research -- 4. Case study 3: Security and privacy policy management technologies -- Introduction -- Background on the domain of study -- Purposes of the HCI research -- Research approach and tradeoffs -- HCI research results and impact -- Lessons learned from the HCI research -- 5. Insights and conclusions -- 6. The future of industrial HCI research -- Bibliography -- Authors' biographies.

Abstract: This book is about HCI research in an industrial research setting. It is based on the experiences of two researchers at the IBM T. J.Watson Research Center. Over the last two decades, Drs. John and Clare-Marie Karat have conducted HCI research to create innovative usable technology for users across a variety of domains. We begin the book by introducing the reader to the context of industrial research as well as a set of common themes or guidelines to consider in conducting HCI research in practice. Then case study examples of HCI approaches to the design and evaluation of usable solutions for people are presented and discussed in three domain areas: Conversational speech technologies, Personalization in eCommerce, and Security and privacy policy management technologies In each of the case studies, the authors illustrate and discuss examples of HCI approaches to design and evaluation that worked well and those that did not. They discuss what was learned over time about different HCI methods in practice, and changes that were made to the HCI tools used over time. The Karats discuss trade-offs and issues related to time, resources, and money and the value derived from different HCI methods in practice. These decisions are ones that need to be made regularly in the industrial sector. Similarities and differences with the types of decisions made in this regard in academia will be discussed. The authors then use the context of the three case studies in the three research domains to draw insights and conclusions about the themes that were introduced in the beginning of the book. The Karats conclude with their perspective about the future of HCI industrial research.

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Item type	Current library	Call number	Status	Date due	Barcode
Ebooks	Indian Institute of Technology Delhi - Central Library		Available

Mode of access: World Wide Web.

System requirements: Adobe Acrobat reader.

Part of: Synthesis digital library of engineering and computer science.

Series from website.

Includes bibliographical references (p. 93-99).

Abstract freely available; full-text restricted to subscribers or individual document purchasers.

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This book is about HCI research in an industrial research setting. It is based on the experiences of two researchers at the IBM T. J.Watson Research Center. Over the last two decades, Drs. John and Clare-Marie Karat have conducted HCI research to create innovative usable technology for users across a variety of domains. We begin the book by introducing the reader to the context of industrial research as well as a set of common themes or guidelines to consider in conducting HCI research in practice. Then case study examples of HCI approaches to the design and evaluation of usable solutions for people are presented and discussed in three domain areas: Conversational speech technologies, Personalization in eCommerce, and Security and privacy policy management technologies In each of the case studies, the authors illustrate and discuss examples of HCI approaches to design and evaluation that worked well and those that did not. They discuss what was learned over time about different HCI methods in practice, and changes that were made to the HCI tools used over time. The Karats discuss trade-offs and issues related to time, resources, and money and the value derived from different HCI methods in practice. These decisions are ones that need to be made regularly in the industrial sector. Similarities and differences with the types of decisions made in this regard in academia will be discussed. The authors then use the context of the three case studies in the three research domains to draw insights and conclusions about the themes that were introduced in the beginning of the book. The Karats conclude with their perspective about the future of HCI industrial research.

Also available in print.

Title from PDF t.p. (viewed on February 15, 2010).

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